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Welcome

If you are accessing the lesson from a personal device directly over the Internet (outside of the Citi network), some links may not work if they link to content within Citi’s network. This will not impact your ability to complete the training.

The “Resources” icon provides access to the Global AML, Sanctions, and Anti-Bribery & Corruption Resources document – referred to throughout this course simply as Resources. This document contains links to more detailed materials that support your learning experience.

You may view Resources at any time by selecting the “Resources” icon located in the corner of the lesson window.

Special Note About Italicized Words
Items appearing in italics throughout the course are not selectable. Instead, they indicate terms or topics for which you can learn more by accessing the Resources document.

A Culture of Compliance

Depending on your role at Citi, you may have different responsibilities for mitigating money laundering, sanctions, and bribery and corruption risks.

From the Board of Directors to Citi staff, we are all expected to contribute to Citi's strong culture of compliance. The tone from the top is essential to establishing this culture, and everyone has a role in maintaining it.

Failing to comply with the laws and regulations governing Anti-Money Laundering (AML), Sanctions, and Anti-Bribery and Corruption (AB&C) such as the Bank Secrecy Act BSA/AML Framework, the Office of Foreign Assets Control (OFAC) Framework, and the Foreign Corrupt Practices Act (FCPA), may expose Citi and its staff to legal, regulatory, and financial risks including:

  • Prosecution
  • Regulatory censure
  • Fines
  • Disciplinary action
  • Imprisonment

If you suspect any illegal or otherwise suspicious or concerning activities, you must escalate immediately to Independent Compliance Risk Management (ICRM) (including your AML, Sanctions, or AB&C Compliance Officer), the Citi Ethics Hotline, management, or any other person identified or appointed as an escalation point.

Remember: Citi prohibits retaliation against individuals who raise good faith concerns or participate in investigations regarding possible violations of applicable laws, rules, and regulations (LRRs) or policies, ethics, or Code of Conduct matters.

Learning Objectives

Through the key concepts and scenarios covered here, you will learn how to:

  • Define key AML, Sanctions and AB&C terms, programs and processes used at Citi.
  • Identify and promptly escalate unusual or potentially suspicious activity that could be indicative of potential crimes.
  • Comply with the laws and regulations governing financial institutions with respect to anti-money laundering, sanctions, and anti-bribery.

Completion Criteria

The lesson is designed to take no more than 45 minutes to complete. As you progress, however, you will have opportunities to demonstrate your knowledge and take an accelerated path to shorten the lesson duration.

Each section ends with a short assessment that must be answered correctly before you can move forward. To finish this lesson, you will need to progress through all sections.

Anti-Money Laundering Part 1

What Is Money Laundering?

Money laundering is the process of concealing the origins of money obtained through illegal activities by making it appear as though it comes from a legitimate source. Examples of illegal activities include drug trafficking, organized crime, terrorist financing, human trafficking, and tax evasion.

To proceed, select each example to learn more.

Drug Trafficking & Organized Crime

Drug trafficking is the illegal production, distribution and sale of controlled substances, while organized crime refers to a group that benefits from illegal activities. These two criminal activities are responsible for the majority of illicit funds being laundered in or through the United States.

Terrorist Financing

Terrorist financing is providing funding (either through illegal or lawfully derived funds) to support terrorists, terrorist organizations, and terrorist acts, generally to support an ideology or cause.

Human Trafficking

Human trafficking is the use of force, fraud, or coercion to obtain some type of labor or commercial sex act often through deception and false promises with the intention of exploiting victims for profit.

Tax Evasion

Tax evasion is illegally underpaying or refusing to pay taxes, usually by a false declaration or misrepresentation to tax authorities.

There are various methods through which money laundering can be perpetrated. These methods include, but are not limited to, individuals acting independently or sophisticated, organized groups, often referred to as Money Laundering Organizations (MLOs), that offer money laundering as a service for a fee or commission.

Financial Crimes Enforcement Network’s (FinCEN) August 2025 Advisory notes MLOs, especially Chinese Money Laundering Networks (CMLNs), have intensified money mule recruitment to transfer illicit funds for criminal activities, including drug cartels. We will explore money mules later in this lesson.

The Three Stages of Money Laundering

Let's take a closer look at the three stages of the money laundering process: placement, layering, and integration.

To proceed, select the forward arrow to view each stage.

 

Placement

Placement is the initial stage of money laundering where illegally obtained funds are introduced into the financial system.

Examples include depositing small, frequent cash amounts to avoid reporting thresholds, mixing illicit cash with legitimate business income, physically moving cash across borders to deposit in less regulated jurisdictions, using illicit cash to buy casino chips and then cashing them out as winnings, purchasing high-value assets with illicit funds, or using fabricated invoices to rationalize cash deposits.

 

Layering

Layering is the second stage of money laundering, involving a series of financial transactions designed to obscure the illicit origin of the funds. This creates distance between the funds and the criminal activity that generated it, giving the funds the appearance of legitimacy.

Examples include transferring funds to accounts in other names and/or other jurisdictions or converting the assets into various forms like casino chips or precious metals.

 

Integration

Integration is the third and final stage of money laundering where illicit funds are re-introduced into the economy.

Examples include spending the laundered money (e.g., purchasing assets like homes or cars), reinvesting it in legal businesses, or using it to finance ongoing illegal activities.

 
 

Legal and Regulatory Obligations

Money laundering and terrorist financing is a global concern, with laws, rules, and regulations established in the jurisdictions where Citi operates.

United States
The Bank Secrecy Act (BSA) serves as the primary U.S. law covering money laundering. The BSA and corresponding laws, such as the USA PATRIOT Act and the AML Act of 2020, (collectively the BSA/AML Framework) set out the requirements applicable to AML programs of U.S. financial institutions. These include the need for a reasonably designed AML compliance program as well as appropriate staff training.

Certain Citi businesses must comply with additional AML regulatory obligations, setting minimum standards for their programs. For example, the National Futures Association (NFA) Rule 2-9(c) mandates AML requirements for Futures Commission Merchants and Introducing Brokers, while Financial Regulatory Authority (FINRA) Rule 3310 establishes similar minimum standards for the broker-dealer industry.

International
In addition to the BSA/AML Framework, Citi is subject to AML laws, rules, and regulations in all jurisdictions in which we operate. The underlying principles of these international laws are generally the same as the BSA/AML Framework: to prevent criminals from laundering illegal assets or anyone from financing terrorism.

Money Laundering Schemes

Next let’s look at some money laundering schemes that involve the placement, layering, and integration of illicit funds into legitimate financial institutions.

To proceed, select each scheme to learn more.

Structuring

Structuring is a common placement tactic where large amounts of illegal funds are broken into smaller amounts for depositing to circumvent regulatory reporting thresholds for financial transactions (also referred to as “structured” transactions).

Smurfing

Smurfing is a structuring technique where large sums of money are split into smaller amounts and sometimes deposited across numerous accounts. A money mule might also act as a Smurf by making small deposits.

Trade Based Money Laundering (TBML)

Trade Based Money Laundering (TBML) is the process of disguising illicit funds by moving them through international trade transactions. This is achieved by manipulating the pricing, quantity, or description of goods or services to obscure the money’s true origin or destination. Examples include over-invoicing, under-invoicing, multiple invoicing, or phantom shipments.

Deepfakes

Deepfakes are AI-generated synthetic media that convincingly manipulate a person's likeness and voice. Deepfakes facilitate money laundering by enabling criminals to impersonate individuals for fraudulent account opening and transaction authorization.

Money Mules

Money mules can be both individuals and sometimes entities, who are often recruited through seemingly legitimate job postings or social media, who transfer illicit funds on behalf of illicit actors. These funds, moved through various channels like banking, remittances, and crypto, are typically routed to high-risk jurisdictions or in amounts below reporting thresholds to obscure their origin.

Money mules may also be used by criminals in the integration phase of money laundering, for example by purchasing goods or real estate. Money mules can be unwitting, unaware of their involvement in illicit schemes, or witting and complicit, ranging from naive individuals to those actively involved in organized criminal money laundering organizations.

Identifying a Money Mule Through Red Flags

Now let's look at an example of how we identified a money mule through red flags.

John, a student with a foreign passport from a high-risk jurisdiction, opened a Citi student checking account. Within the first month, his transaction patterns immediately raised concerns.

He received numerous inbound wire transfers totaling $72,000, often labeled "tuition" or "living expenses." Almost immediately, $71,000 was transferred out to a cryptocurrency exchanger.

Next, John made several cash deposits, under the reporting limit, depositing a total of $40,000. The origin of this money was not clear. These funds were quickly moved via Peer-to-Peer (P2P) platforms to accounts held by domestic-based foreign nationals from high-risk jurisdictions and businesses. His account was consistently depleted after these transfers.

John also received $100,000 via wire transfers. Soon after, he purchased a cashier’s check for the full amount, payable to a real estate company, accompanied by an unknown third party who spoke on his behalf.

John’s account showed minimal routine spending or typical student-related transactions. When questioned about the source of funds and recipients, John provided no credible explanation.

Key Red Flags from John’s Case


John’s activities exhibited several critical red flags:

  • Rapid Fund Movement: Funds were received and immediately transferred out (e.g., wires to crypto, cash to P2P, wires to cashier's check for real estate). This "pass-through" activity is often a hallmark of money laundering.
  • Structured Deposits & Unclear Source of Funds: Making multiple smaller cash deposits under the reporting limit, coupled with an inability to explain their origin, is a red flag of illicit activity.
  • Inconsistent Account Activity: The volume and nature of transactions were inconsistent with a typical student KYC profile and student account. Additionally, the account showed minimal routine spending or typical student-related transactions.
  • Unknown Senders/Recipients: Funds were received from various unrelated individuals and transferred to unfamiliar entities (crypto exchanges, P2P users, real estate company via cashier's check).
  • Failure to Explain: John was unable to provide an explanation for the funds' origin or their destination.
  • Transfers to High-Risk Jurisdictions/Entities: John transferred funds, using Peer-to-Peer (P2P) platforms, to accounts held by domestic-based foreign nationals from high-risk jurisdictions and businesses.
  • Accompanied by Third Parties: John was accompanied by an unknown third party who spoke on his behalf when requesting the cashier’s check for the purchase of real estate.

Regulators’ Guidance on Money Mules

The Financial Action Task Force (FATF), Financial Crimes Enforcement Network (FinCEN), and regulators around the world have issued guidance on money mules which provide additional red flag examples and typologies. In the Money Laundering Red Flags section, you will learn about other red flags relevant to money mules.

For more information, select Money Mules in the Resources document.

Money Laundering Red Flags


Everyone at Citi is responsible for identifying money laundering red flags. Money laundering red flags include the following examples:

  • Failure or reluctance to provide accurate Know Your Customer (KYC) documentation, including customer identification information, nature of business, and potential counterparties
  • Unexpected or unexplainable account activity, including a high volume of cash transactions and deposits or withdrawals conducted in a manner to avoid reporting requirements (e.g., structuring or smurfing)
  • Deposits that are rapidly transferred out of the account
  • Money transfers in large, whole-dollar amounts
  • Transactions conducted in multiple accounts that appear to have no relation or that involve unknown individuals
  • Transactions conducted over multiple consecutive days and in multiple locations
  • High volumes of transactions occurring at or around the border of neighboring countries
  • Transactions occurring after the account has been dormant for an extended period of time
  • Establishing multiple accounts in individual or various corporate names that lack sufficient business purpose for the account complexities that appear to be an effort to hide the beneficial ownership

Remember: Deliberately ignoring or overlooking potential money laundering red flags is called “willful blindness” and can lead to personal criminal liability.

For more information, select Global AML Policy in the Resources document.

A Citi staff member was reviewing the activity in a customer’s account. They notice that the customer made multiple deposits just below $10,000 on the same day and consecutive days at various Citibank branches.

What method of money laundering do these transactions represent?

Select the best response from the four options and then select Submit.

Please only use the tab and shift tab keys to access each option and the Submit button with the keyboard. Then only use the Enter or Space key to select an option or the Submit button with the keyboard. The up and down arrow keys are not fully supported. If the screen reader suggests that you use the arrow keys to change an option, please ignore this. Continue using the tab and shift tab keys and then Enter or Space keys to change an option. If you stop hearing the screen reader use the tab key to reset the focus.

While reviewing a customer’s construction business’s account, you notice large cash deposits flowing into the account from a known high-risk industry unrelated to construction business. The relationship manager insists that the transactions are in line with the customer’s construction business, and you accept the statement without further investigation.

What could your actions be construed as?

Select the best response from the four options and then select Submit.

Please only use the tab and shift tab keys to access each option and the Submit button with the keyboard. Then only use the Enter or Space key to select an option or the Submit button with the keyboard. The up and down arrow keys are not fully supported. If the screen reader suggests that you use the arrow keys to change an option, please ignore this. Continue using the tab and shift tab keys and then Enter or Space keys to change an option. If you stop hearing the screen reader use the tab key to reset the focus.

Citi, as a financial institution operating in the United States, must adhere to specific laws that set out requirements for its Anti-Money Laundering (AML) programs.

Which of the following is identified as the primary law governing money laundering in the U.S. and forms part of Citi's BSA/AML Framework?

Select the best response from the four options and then select Submit.

Please only use the tab and shift tab keys to access each option and the Submit button with the keyboard. Then only use the Enter or Space key to select an option or the Submit button with the keyboard. The up and down arrow keys are not fully supported. If the screen reader suggests that you use the arrow keys to change an option, please ignore this. Continue using the tab and shift tab keys and then Enter or Space keys to change an option. If you stop hearing the screen reader use the tab key to reset the focus.

The account of a customer whose occupation is listed as “student” is being reviewed by Citi staff. They notice the account received numerous small deposits from various unknown individuals. Shortly after each deposit, the client transfers the majority of the funds to international accounts, often below the reporting threshold.

What does this pattern of activity most strongly suggest about the client's role?

Select the best response from the four options and then select Submit.

Please only use the tab and shift tab keys to access each option and the Submit button with the keyboard. Then only use the Enter or Space key to select an option or the Submit button with the keyboard. The up and down arrow keys are not fully supported. If the screen reader suggests that you use the arrow keys to change an option, please ignore this. Continue using the tab and shift tab keys and then Enter or Space keys to change an option. If you stop hearing the screen reader use the tab key to reset the focus.

Anti-Money Laundering Part 1: Assessment Results

Anti-Money Laundering Part 2

A Citi employee receives an urgent email, purportedly from a federal law enforcement agent, demanding immediate access to a customer's transaction records. The email states that the request is critical for an ongoing national security investigation and that any delay could have severe consequences. The employee feels pressured to comply instantly.

What action should the employee take?

Select the best response from the four options and then select Submit.

Please only use the tab and shift tab keys to access each option and the Submit button with the keyboard. Then only use the Enter or Space key to select an option or the Submit button with the keyboard. The up and down arrow keys are not fully supported. If the screen reader suggests that you use the arrow keys to change an option, please ignore this. Continue using the tab and shift tab keys and then Enter or Space keys to change an option. If you stop hearing the screen reader use the tab key to reset the focus.

What is one of the primary reasons Payment Intermediation poses additional money laundering risk?

Select the best response from the four options and then select Submit.

Please only use the tab and shift tab keys to access each option and the Submit button with the keyboard. Then only use the Enter or Space key to select an option or the Submit button with the keyboard. The up and down arrow keys are not fully supported. If the screen reader suggests that you use the arrow keys to change an option, please ignore this. Continue using the tab and shift tab keys and then Enter or Space keys to change an option. If you stop hearing the screen reader use the tab key to reset the focus.

A Citi staff member is conducting due diligence on a Foreign Correspondent Bank (FCB) that provides currency clearing services, enabling its domestic customers to make and receive international payments across various countries where the FCB does not maintain a physical branch.

Why does the FCB structure and operational model pose a heightened money laundering risk for Citi?

Select the best response from the four options and then select Submit.

Please only use the tab and shift tab keys to access each option and the Submit button with the keyboard. Then only use the Enter or Space key to select an option or the Submit button with the keyboard. The up and down arrow keys are not fully supported. If the screen reader suggests that you use the arrow keys to change an option, please ignore this. Continue using the tab and shift tab keys and then Enter or Space keys to change an option. If you stop hearing the screen reader use the tab key to reset the focus.

What are the primary factors that contribute to the heightened AML risk posed by Virtual Assets and Virtual Asset Service Providers for financial institutions like Citi?

Select the best response from the four options and then select Submit.

Please only use the tab and shift tab keys to access each option and the Submit button with the keyboard. Then only use the Enter or Space key to select an option or the Submit button with the keyboard. The up and down arrow keys are not fully supported. If the screen reader suggests that you use the arrow keys to change an option, please ignore this. Continue using the tab and shift tab keys and then Enter or Space keys to change an option. If you stop hearing the screen reader use the tab key to reset the focus.

A customer makes a cash deposit of $15,000 at a US branch, acting nervously and providing inconsistent details about the source of funds.

Which of the following describes Citi’s regulatory reporting obligation?

Select the best response from the four options and then select Submit.

Please only use the tab and shift tab keys to access each option and the Submit button with the keyboard. Then only use the Enter or Space key to select an option or the Submit button with the keyboard. The up and down arrow keys are not fully supported. If the screen reader suggests that you use the arrow keys to change an option, please ignore this. Continue using the tab and shift tab keys and then Enter or Space keys to change an option. If you stop hearing the screen reader use the tab key to reset the focus.

Anti-Money Laundering Part 2: Test-Down Results

Consequences of Non-Compliance with AML Regulations

The crime of money laundering has many serious consequences, no matter how, where, or by whom it is committed.

To proceed, select each category of consequences for non-compliance and the example to learn more.

Corporate

Fines, regulatory enforcement actions, limited or restricted business growth, temporary or permanent industry disqualification and closure

Individual

Fines and imprisonment, both for aiding/abetting or committing money laundering crimes as well as for willful blindness or inadequate oversight and implementation of controls, loss of license to engage in financial activity

Example

In 2024, TD Bank was fined a record $3 billion for systemic compliance failures. Key deficiencies cited included weak internal controls, insufficient customer due diligence, and failures in reporting suspicious activities. These actions signal a continued aggressive regulatory stance and a focus on individual accountability.

BSA/AML Program

To comply with applicable AML laws, Citi has developed the BSA/AML Program which applies global standards to manage client and product risk across business lines. The core components of the AML risk management framework center around Prevention, Detection, and Reporting complemented with a supporting framework of governance, continuous control assessments, supporting infrastructure, and independent testing.

Remember: you are strictly prohibited by law from advising or “tipping off” a customer when they are or may be subject to investigation for money laundering or suspicious activity.

To proceed, select each component to learn more.

Prevention
Detection
Reporting

Prevention

Prevention begins with Citi’s Know Your Customer (KYC) Program, which includes a Customer Due Diligence (CDD) program that collects and verifies customer information to establish the true identity of prospective customers, screening customers and beneficial owners for prohibited or high-risk status against Citi’s red flag list and sanctions lists (discussed further below), as well as conducting risk-based due diligence on customers and business activities (which includes applying Enhanced Due Diligence (EDD) for high-risk customers).

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Detection

The detection phase involves using automated transaction monitoring systems to flag suspicious activity, such as unusually large transactions, transactions with high-risk countries or other red flags like layering. Throughout the relationship, the customer’s KYC profile is periodically reviewed and account activities (e.g., transactions, screening, scheduled reviews, feedback loop process) are monitored to reassess the customer’s risk rating (as needed) and identify and investigate unusual or suspicious behavior.

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Reporting

Financial institutions, such as Citi, are legally obligated to comply with AML reporting requirements, including the filing of Suspicious Activity Reports (SARs) and Currency Transaction Reports (CTRs) as mandated by local regulatory authorities.

Examples of such reporting requirements include:

  • Suspicious Activity Reports (SARs) / Suspicious Transaction Reports (STRs): These reports are considered for filing when a financial institution detects unusual or suspicious activity or transactions that may indicate money laundering or other financial crimes.
  • Currency Transaction Reports (CTRs): In the United States, financial institutions are mandated to file CTRs with the Financial Crimes Enforcement Network (FinCEN) for single or multiple currency transactions by a customer that collectively exceed $10,000 within a single business day. This requirement helps track large cash movements that could be indicative of illicit activities.

Please note that similar regulatory reporting obligations exist across various jurisdictions globally and Citi businesses are required to adhere to all applicable local regulatory requirements.

To continue, select this link to view the BSA/AML Program diagram. You will only be allowed to move forward once this step is complete.

AML New Product Approval and AML New Physical Location

The AML New Product Approval (NPA) and AML New Physical Location (NPL) processes assess AML risk posed by proposed new, modified, or expanded client-facing products, services, or lines of business, including Citi proprietary mergers, acquisitions and divestures, as well as proposals to establish or relocate client-facing branch locations offering banking services.

In addition to AML risk, the AML NPA Process also considers potential Sanctions and Anti-Bribery & Corruption impacts. Prior to launch of an in-scope NPA or NPL proposal, the business must have an approved Risk Assessment, as required, in either the AML NPA or AML NPL systems and, if applicable, evidence of completion of all Incremental AML Commitments.

Third-Party Risks

Similarly, Citi must consider the potential for money laundering and terrorist financing risk exposure when engaging a third party to perform customer-related services. Citi must provide oversight to ensure that third parties have and maintain an adequate AML program to comply with applicable laws and rules, address suspicious behavior, and provide adequate staff training.

For more information, select Global AML Policy in the Resources document.

Customers and Products with Higher Risk of Money Laundering

There are certain types of customers and products with a higher inherent risk based on a number of factors, such as:

  • Lack of face-to-face interaction with customers and other parties
  • Involvement of multiple countries and cross-border transactions
  • Reliance on high volumes of cash
  • Participation in high-risk businesses and industries, e.g., gambling, dealing in precious metals

Higher-Risk Customer & Product Examples

Let's look at some examples of higher-risk customers and products.

To proceed, select each example to learn more.

Virtual Assets and VASPs

Virtual assets are digital representations of value that can be digitally traded or transferred and can be used for payment or investment purposes. Common examples of virtual assets are cryptocurrencies such as Bitcoin, stablecoins, and non-fungible tokens (NFTs) using blockchain technology.

Virtual Asset Service Providers (“VASPs”) are entities that exchange, transfer, store, administrate, or issue virtual assets on behalf of third parties. VASPs are associated with heightened AML risks due to their role in payment intermediation, inconsistent regulatory and supervisory frameworks, and lack of a mature compliance culture within the industry.

The speed of digital transactions, ability to transact without providing KYC information or entirely anonymously, as well as the absence of a consistent regulatory framework, are among the factors adding to the heightened AML risk of virtual assets and virtual asset service providers.

Cash-Intensive Businesses

Cash-intensive businesses typically have high volumes of cash transactions. These businesses are more susceptible to money laundering and terrorist financing for several reasons, including the fact that the anonymity of cash makes it difficult to identify, trace and report suspicious activity.

Examples of cash-intensive businesses include restaurants, gas stations, parking garages, liquor and convenience stores, real estate management companies or landlords, and other coin-operated or cash-based businesses such as laundries, vending machine operators, and street vendors.

Foreign Correspondent Banks

Foreign Correspondent Banks (FCBs) are foreign financial institutions that provide services, such as currency clearing services that facilitate the exchange and settlement of international payments, for another bank in a different country or in a different currency from the bank’s home currency. This arrangement allows an FCB to offer international services to its domestic customers without needing a physical branch or location in every country where it does business.

The complexity of FCB relationships, high transaction volumes, and access to a vast network of financial institutions globally can make it difficult to trace the origin of illicit funds and expose Citi to money laundering and terrorist financing risks.

Payment Intermediaries

Payment Intermediaries (PIs) are entities that pay, receive, exchange, and store funds on behalf of third parties for shopping, selling items online, paying bills, booking vacations, and sending funds to family and friends (e.g., Zelle and Venmo).

The activity performed by these Payment Intermediaries is known as Payment Intermediation, which refers to any payment activity that is conducted on behalf of a third party. This includes the following:

  • Payments or collections on behalf of third parties
  • Storage or warehousing of third-party funds
  • Exchange operations on third-party funds (e.g., foreign exchange)

Payment intermediation is considered a high-risk activity due to lack of transparency, bulk transaction processing, and high-volume cash usage.

Politically Exposed Persons (PEPs)

Politically Exposed Persons (PEPs) are individuals who, due to their public positions or relationships, may have access to and influence over government funds and resource-related decisions. This access and influence may present high risk to Citi due to the potential for corruption, bribery, or other illicit activities.

Private Banking Customers

Private Banking Customers are high-net-worth individuals, such as business owners, executives, and inheritors, who are typically affiliated with complex ownership structures like private investment companies, wealth holding vehicles, trusts, and investment funds, all of which are often established in higher-risk jurisdictions or tax havens.

Other Examples

Other examples of higher-risk customers and products include:

  • Mobile Financial Services
  • Cannabis-Related Businesses
  • Foreign Missions Banking Customers

Escalation of Law Enforcement Requests

Citi may receive requests from law enforcement to further an investigation of potential money laundering, terrorist financing, or other financial crimes. If you receive such a request, you must escalate immediately to ensure that it is addressed appropriately and in a timely fashion, with any necessary legal advice.

Do not respond directly to law enforcement yourself. Contact your AML Compliance Officer (AMLCO) or Citi AML Legal contact immediately.

Proliferation Financing

Proliferation financing specifically addresses how illicit funds are used to support the proliferation of weapons of mass destruction. This involves raising or moving funds and resources to promote the manufacture, acquisition, or use of weapons of mass destruction and their delivery, including related technology and services for non-legitimate purposes. This illicit activity, spanning fundraising, fund disguise, and material procurement, is countered by disrupting access to the financial system.

For more information, select Proliferation Financing in the Resources document.

AML Summary

The AML section highlighted your critical role in combating money laundering, demonstrating how your actions in identifying and reporting suspicious activities, and recognizing red flags, directly contribute to safeguarding our financial system.

A Citi employee receives an urgent email, purportedly from a federal law enforcement agent, demanding immediate access to a customer's transaction records. The email states that the request is critical for an ongoing national security investigation and that any delay could have severe consequences. The employee feels pressured to comply instantly.

What action should the employee take?

Select the best response from the four options and then select Submit.

Please only use the tab and shift tab keys to access each option and the Submit button with the keyboard. Then only use the Enter or Space key to select an option or the Submit button with the keyboard. The up and down arrow keys are not fully supported. If the screen reader suggests that you use the arrow keys to change an option, please ignore this. Continue using the tab and shift tab keys and then Enter or Space keys to change an option. If you stop hearing the screen reader use the tab key to reset the focus.

What is one of the primary reasons Payment Intermediation poses additional money laundering risk?

Select the best response from the four options and then select Submit.

Please only use the tab and shift tab keys to access each option and the Submit button with the keyboard. Then only use the Enter or Space key to select an option or the Submit button with the keyboard. The up and down arrow keys are not fully supported. If the screen reader suggests that you use the arrow keys to change an option, please ignore this. Continue using the tab and shift tab keys and then Enter or Space keys to change an option. If you stop hearing the screen reader use the tab key to reset the focus.

A Citi staff member is conducting due diligence on a Foreign Correspondent Bank (FCB) that provides currency clearing services, enabling its domestic customers to make and receive international payments across various countries where the FCB does not maintain a physical branch.

Why does the FCB structure and operational model pose a heightened money laundering risk for Citi?

Select the best response from the four options and then select Submit.

Please only use the tab and shift tab keys to access each option and the Submit button with the keyboard. Then only use the Enter or Space key to select an option or the Submit button with the keyboard. The up and down arrow keys are not fully supported. If the screen reader suggests that you use the arrow keys to change an option, please ignore this. Continue using the tab and shift tab keys and then Enter or Space keys to change an option. If you stop hearing the screen reader use the tab key to reset the focus.

What are the primary factors that contribute to the heightened AML risk posed by Virtual Assets and Virtual Asset Service Providers for financial institutions like Citi?

Select the best response from the four options and then select Submit.

Please only use the tab and shift tab keys to access each option and the Submit button with the keyboard. Then only use the Enter or Space key to select an option or the Submit button with the keyboard. The up and down arrow keys are not fully supported. If the screen reader suggests that you use the arrow keys to change an option, please ignore this. Continue using the tab and shift tab keys and then Enter or Space keys to change an option. If you stop hearing the screen reader use the tab key to reset the focus.

A customer makes a cash deposit of $15,000 at a US branch, acting nervously and providing inconsistent details about the source of funds.

Which of the following describes Citi’s regulatory reporting obligation?

Select the best response from the four options and then select Submit.

Please only use the tab and shift tab keys to access each option and the Submit button with the keyboard. Then only use the Enter or Space key to select an option or the Submit button with the keyboard. The up and down arrow keys are not fully supported. If the screen reader suggests that you use the arrow keys to change an option, please ignore this. Continue using the tab and shift tab keys and then Enter or Space keys to change an option. If you stop hearing the screen reader use the tab key to reset the focus.

Anti-Money Laundering Part 2: Assessment Results

Sanctions Part 1

What are Sanctions?

Sanctions are economic, financial, trade-related, or other restrictive measures imposed against targeted countries/territories, regimes, individuals, groups, entities, vessels or aircraft (collectively, “Sanctions Targets”).

As a foreign policy tool, Sanctions, are primarily intended to deter or otherwise influence the harmful behavior of Sanctions Targets, such as terrorism, the proliferation of weapons of mass destruction, human rights violations, drug trafficking, genocide, or operating in certain sectors of specified countries' economies, by imposing on them economic or financial pressure via prohibitions or restrictions.

Sanctions may be unilateral or multilateral: they can be imposed by a single state (e.g. the United States), a supranational organization (e.g. The European Union, EU), or an international organization such as the United Nations Organization (referred to as “U.N. sanctions”).

Sanctions risk, a subset of Compliance Risk, includes risks arising out of potential violations of applicable U.S. and non-U.S. sanctions laws and regulations as well as non-adherence to Citi’s Sanctions Policies and related standards and procedures.

Understanding the core principles of sanctions is essential for all Citi staff. Next, let’s explore circumvention, emerging risks and evolving regulations to ensure continued compliance and effective risk management.

Circumvention Alert

Circumvention refers to attempts to evade applicable sanctions laws and regulations, which creates risk for Citi and for you.

Be vigilant and escalate any situation that you believe may involve a request or attempt by anyone, including a customer, third party, or a member of Citi personnel, to omit, alter, or remove any reference to a potential Sanctions Target from any record, or to pursue any type of alternative to evade Citi's sanctions-related controls, including resubmission of potentially prohibited transactions.

This includes sharing information with clients regarding transactions (e.g., wire/payment instructions), accounts, relationships, staff, third parties, securities holdings, or other Citi records and activities that have been stopped and were not processed due to sanctions concerns.

Remember: Circumvention has no place at Citi. Consequences for engaging in or otherwise facilitating circumvention can be severe, including employment termination and even criminal charges imposed by regulatory agencies.

Emerging Sanctions Risks and Evolving Regulations

Sanctions compliance now extends beyond traditional currencies to include digital assets and instant payments. Citi prohibits facilitating transactions involving sanctioned digital assets or parties and mandates screening of all instant payment activity, aligning with U.S., EU, and OFAC guidance.

Governments like the UK and EU also use Trade Restrictive Measures (TRMs) to advance foreign policy goals. These measures target restricted goods and services, jurisdictions (e.g., Russia, Iran), and designated parties.

Next, we’ll take a closer look at how these risks are unfolding and how regulations are evolving in response.

Digital Assets and Instant Payments

Sanctions compliance considerations are not limited to transactions involving traditional currencies and payment methods, but also include activity related to digital assets and instant payments. In keeping up with applicable laws and regulations, Citi’s Sanctions Program provides for the following:

  • Prohibition on facilitating, or becoming party to, the movement of digital assets or funds to or for the benefit of a Sanctions Target or in sanctioned cryptocurrency or other digital asset form
  • Mandatory screening and dispositioning of instant payment transactions, including non-payment messages

Compliance with sanctions is required regardless of whether a transaction is denominated in digital assets or traditional fiat currency and Citi’s general approach to instant payments is in alignment with OFAC’s Sanctions Compliance Guidance for Instant Payment Systems.

Trade Restrictive Measures

Trade Restrictive Measures (TRMs), are policy tools used by governments, including those of the United Kingdom and the EU, to achieve national security and foreign policy objectives. TRMs create prohibitions that impact business operations in three primary ways.

To proceed, select each measure to learn more.

Restricted Goods & Services

This involves prohibiting the trade (import, export, transfer) of specific goods and services. In light of the war in Ukraine, the EU and UK have imposed extensive restrictions on goods related to Russia, including military items, oil, iron, luxury goods, and technology such as certain software.

Restricted Jurisdictions

This involves the banning or limiting of business activities with entire countries or regions. Russia is currently the most heavily sanctioned jurisdiction, but this list also includes approximately 24 other programs under various UK and EU sanctions regimes, such as Iran, Afghanistan, and Libya.

Restricted Parties

This involves prohibiting transactions with designated individuals, companies, and other entities, involving certain restricted goods.

Impact on Financial Institutions and Other Businesses

The obligations under TRMs extend beyond simply not trading in prohibited goods or with sanctioned countries. For the most current and detailed TRM lists and guidance applicable to the United Kingdom or the EU, it is essential to consult with the EU and UK TRM ICRM Team.

For a business like Citi, the prohibitions apply in two fundamental scenarios.

Client Activity
A financial institution cannot provide financial services (e.g., loans, payment processing) or any form of financial assistance to a client that is engaged in an activity prohibited by TRMs.

Direct Activity
The financial institution itself is prohibited from engaging in any restricted activity for its own account or where it would be providing financing, technical assistance or brokering services.

Which of the following scenarios represents potential circumvention of economic sanctions?

Select the best response from the four options and then select Submit.

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A Citi staff member is asked to explain the primary intent behind imposing sanctions as a foreign policy tool. Which statement accurately describes this intent?

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What is the most appropriate and immediate course of action you should take upon becoming aware of a Citi staff member advising a client to remove sanctions-related information from a transaction?

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How can Citi effectively meet trade-restrictive measures (TRMs) and support foreign policy and national security goals?

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A Citi staff member learns that a long-standing client, a manufacturing company, is planning to expand operations to a region specifically designated as a "Restricted Jurisdiction.” The client is seeking financing for this expansion.

What is Citi's obligation regarding this client's request?

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Sanctions Part 1: Assessment Results

Sanctions Part 2

A Citi staff member is responsible for implementing effective sanctions risk detection processes. Which of the following activities are included in the detection process as part of these responsibilities?

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A potential customer operates a global import-export business with locations in three Citi financial hubs: New York City, London, and Luxembourg. Which of the sanction’s programs should you consider when evaluating Citi's potential sanctions risks related to the customer?

Select the best response from the five options and then select Submit.

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A Citi staff member, Paul, has been contacted by one of their best customers about a potential new deal involving the purchase of a business which has a subsidiary in an OFAC-comprehensively sanctioned jurisdiction.

Based on rumors that the United States is planning to lift the sanctions against that jurisdiction, the customer is adamant that the deal can proceed, especially as the target business is not in a sanctioned jurisdiction itself. Paul does not want to damage their relationship with the customer by rejecting the request.

What should Paul do?

Select the best response from the four options and then select Submit.

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Which of the following client requests should raise a red flag, potentially indicating an attempt to circumvent sanctions?

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Sanctions Part 2: Test-Down Results

U.S. Sanctions

Citi U.S. legal vehicles as well as their foreign branches and subsidiaries (where applicable) must comply with the U.S. sanctions, which are primarily administered by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC) (see 31 Code of Federal Regulations Chapter V).

OFAC sanctions generally prohibit or restrict certain activity with, involving, or for the benefit of, Sanctions Targets and may require the blocking of assets or property subject to U.S. jurisdiction, including funds, financial instruments, and any property in which a U.S. Sanctions Target has an interest. OFAC sanctions prohibitions may also take many other forms that do not require blocking but prohibit U.S. persons from engaging in certain transactions or other dealings unless authorized by OFAC or exempted by statute.

For example, a transaction may involve an entity subject to non-blocking sanctions that ultimately results in the cancelation of a transaction rather than a blocking. Non-U.S. persons are also subject to certain OFAC prohibitions. For example, non-U.S. persons are prohibited from causing or conspiring to cause U.S. persons to violate U.S. sanctions. Finally, under OFAC's 50 Percent Rule, entities are generally considered blocked if they are owned 50 percent or more (directly or indirectly) individually or in the aggregate by one or more blocked persons.

Non-U.S. Sanctions

Citi legal vehicles organized and/or located outside the United States are also required to comply with the local sanction regimes in the countries where they operate (non-U.S. Sanctions) as well as United Nations (UN)-issued sanctions. In most instances, member states adopt UN sanctions.

Non-U.S. sanctions include EU sanctions and local sanctions (i.e. decided by a single state, e.g., United Kingdom (UK) or Singapore sanctions) and are administered and enforced by local governmental authorities.

Non-U.S. sanctions may also require freezing property and reporting to the competent authority or cancelling financial transactions involving Sanctions Targets. Freezing is the non-U.S. equivalent of blocking property pursuant to U.S. sanctions administered by OFAC.

Consequences of Non-Compliance

Similar to other violations of law, sanctions violations may result in severe monetary penalties, criminal prosecution of corporate entities and individuals, and serious reputational harm to Citi and its staff, including employment termination. In 2025, OFAC civil penalties for sanctions violations totaled over $265 million.

Citi has no tolerance for violations of, or non-compliance with, sanctions laws and regulations, or breaches of the Global Sanctions Policy.

From January 1, 2025 to December 31, 2025, Citi screened over 23 billion transactions. During this period, Citi blocked or rejected more than 4,000 transactions and accounts amounting to approximately $11.6 billion.

Types of Sanctions

Let's review the key types of sanctions to help us better identify, mitigate, and escalate potential sanctions risks.

To proceed, select each type of sanction to learn more.

Comprehensive
 
  • Maintained by the United States against specific countries or geographic territories
  • Include broad prohibitions on trade, the provision of financial and other services, and other activities
Targeted/List-Based
 
  • Target specifically designated parties, may also extend to parties that are majority owned or controlled by a specifically designated party
  • Listed parties may include vessels and aircraft in addition to individuals, groups, and entities
  • Based on designation criteria specified in the applicable regulation (e.g. OFAC executive order or EU sanctions regulation)
Sectoral
 
  • Focused on specific sectors of the economy of a country, such as the energy, financial, or defense sectors
Activity-Based
 
  • Prohibit certain activities, such as new investment or importation or exportation of certain products or services

Jurisdictions that are the Subject of Comprehensive Sanctions

The United States has identified specific jurisdictions as the subjects of comprehensive OFAC sanctions. As of January 2026, these jurisdictions are:

  • Cuba
  • Crimea as well as the so-called Donetsk People's Republic (DNR) and Luhansk People's Republic (LNR) regions of Ukraine
  • Iran
  • North Korea

Notably, in July 2025, OFAC terminated the comprehensive sanctions program against Syria. This does not mean all sanctions on Syria have been lifted as there are many targeted restrictions that remain in place.

A number of EU programs impose broad restrictions on investment, financing and specific economic activities involving targeted jurisdictions, but these are not considered ‘comprehensive’ programs in the OFAC sense. The closest equivalent to an OFAC Comprehensive program is the EU’s DPRK program which is the most restrictive of all EU Sanctions Programs.

Of note, too, is the recent EU snapback action on the Iran Weapons of Mass Destruction (WMD) program; this expanded the program substantially such that most funds transfers involving Iranian persons are prohibited. Additionally, the following programs impose restrictions on investment, financing, and other economic activities:

  • Russia (EU 833/2014)
  • Belarus (EC 765/20006)
  • Crimea & Sevastopol (EU 692/2014)
  • Ukraine (non-government-controlled territories) (EU 2022/263)

Any reference to dealings with a comprehensively sanctioned jurisdiction at any point (e.g., during account opening, maintenance, or transaction processing, or in discussions with an existing or future client), must be escalated immediately to your designated ICRM Sanctions point of contact.

Citi’s ICRM Sanctions Program

Citi is committed to conducting its business and operations in accordance with the highest ethical standards and in compliance with applicable sanctions laws and regulations, including those of the United States and other countries in which Citi operates.

To proceed, select each option to learn how Citi’s ICRM Sanctions Program helps us achieve this.

About the Program
Addressing the Risks
The Control Processes

About the Program

Citi maintains a risk-based Sanctions Compliance Program (known as the Sanctions Program) that applies to its businesses and functions globally and is not only commensurate with the firm's sanctions risk profile but also is designed to adapt to the constantly changing economic sanctions in the United States and the jurisdictions that Citi operates in globally.

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Addressing the Risks

How does Citi address sanctions risks?

  • Tone from the top – Compliance Risk Management starts with the Board of Directors and Senior Management who are fully committed to a strong culture of Compliance and Control
  • A robust Compliance Program commensurate with the Risk profile – Citi's comprehensive, globally applicable Sanctions Compliance Program, designed to identify, measure, and manage sanctions risk, has consistently delivered a long-standing positive track record of OFAC compliance
  • Staff is trained to promptly escalate sanctions-related concerns, Citi has established and maintains policies and procedures for the escalation of sanctions concerns

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The Control Processes

The Sanctions Program, includes control processes that support:

  • Identification
  • Investigation, escalation, and action
  • Reporting, as required by applicable regulations

These processes feed into the governance, enterprise-wide controls, and program strategy disciplines and are continuously reassessed and enhanced. The Sanctions Program is executed or supported through policy, processes, personnel, and controls.

To continue, select this link to view the Sanctions Program diagram. You will only be allowed to move forward once this step is complete.

Sanctions Roles and Responsibilities

To achieve adequate sanctions controls, all businesses and functions must implement effective sanctions risk detection processes (e.g., screening, customer and third-parties due diligence) for customers' products and services.

Depending on your role, you may have sanctions-related responsibilities associated with the following activities:

  • Reviewing customers, accounts, and transactions or deals with potential sanctions red flags
  • Assessing sanctions risk for product or services offerings
  • Conducting sanctions screening and sanctions alerts dispositioning
  • Freezing and reporting to the competent authority
  • Implementing, maintaining, or monitoring adequate sanctions-related controls

New Products and Services Offerings

Citi may encounter sanctions risks when offering new products or services including expanding existing products/services offered by Citi Businesses and Functions. As such, you must assess the potential sanctions risk associated with all product/service offerings, including evaluating the controls required to mitigate the risk of engaging in business activities with Sanctions Targets.

The Procedures for Assessing Sanctions Risk in Products and Service Offerings provides detailed requirements for all product/service offerings.

The Critical Role of Escalation in Maintaining Sanctions Compliance

As the sanctions landscape continues to evolve, we must all foster an awareness of applicable sanctions laws and regulations regardless of our location and job function. Citi maintains a robust Sanctions Program to navigate this landscape effectively. A key component of the program, and a critical responsibility for everyone, is adequate escalation.

Escalation is critical for Citi's sanctions compliance, as it ensures prompt identification and mitigation of potential risks, including those pertaining to policy breaches and regulatory violations.

By escalating issues through defined channels, we enable timely investigation, informed decision-making, and appropriate actions by relevant stakeholders. This process is fundamental to fostering a robust compliance culture, maintaining regulatory adherence, and ultimately safeguarding Citi’s integrity and compliance standing.

As demonstrated by OFAC's enforcement actions, comprehensively addressing sanctions risk requires all Citi staff to be vigilant and escalate when in doubt or otherwise required by applicable standards and other internal documents.

Remember, we are all sanctions risk managers.

Sanctions Red Flags


Recognizing and escalating unusual or potentially suspicious activities (red flags) helps us mitigate sanctions risk. Red flag examples include:

  • Your customer refuses to provide complete information related to a transaction, such as relevant countries, ports, beneficiaries, or addresses.
  • Your customer requests that you delete/modify/obscure references in their transaction instructions.
  • Your customer requests products or service offerings booked in a new jurisdiction without a valid reason, which could be intended to circumvent sanctions programs.
  • There was a potential match to a Sanctions Target on a customer's account onboarding documentation or on a transaction they initiated, but the reference generating the match has subsequently been removed.

You should now understand the importance of your role in sanctions compliance, the different types of sanctions, and key sanctions red flags.

Sanctions Summary

The Sanctions section has underscored the immense importance of sanctions as a critical instrument in foreign policy, aimed at countering threats to U.S. national security, human rights, and financial stability.

We've explored the various types of sanctions, their respective requirements (including the extraterritorial reach of U.S. and non-U.S. programs), and the emerging risks posed by digital assets and instant payments.

To effectively mitigate sanctions risks, it is imperative for all personnel to possess a thorough understanding of Citi's Sanctions Program, diligently fulfill individual responsibilities for identifying and escalating potential sanctions concerns, including proactively recognizing efforts to circumvent controls.

Strict adherence to the Global Sanctions Policy is a fundamental commitment to protecting Citi from severe legal penalties, reputational damage, and criminal prosecution. Your vigilance and proactive compliance are essential to maintaining the integrity of our global financial operations.

A Citi staff member is responsible for implementing effective sanctions risk detection processes. Which of the following activities are included in the detection process as part of these responsibilities?

Select the best response from the four options and then select Submit.

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A potential customer operates a global import-export business with locations in three Citi financial hubs: New York City, London, and Luxembourg. Which of the sanction’s programs should you consider when evaluating Citi's potential sanctions risks related to the customer?

Select the best response from the five options and then select Submit.

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A Citi staff member, Paul, has been contacted by one of their best customers about a potential new deal involving the purchase of a business which has a subsidiary in an OFAC-comprehensively sanctioned jurisdiction.

Based on rumors that the United States is planning to lift the sanctions against that jurisdiction, the customer is adamant that the deal can proceed, especially as the target business is not in a sanctioned jurisdiction itself. Paul does not want to damage their relationship with the customer by rejecting the request.

What should Paul do?

Select the best response from the four options and then select Submit.

Please only use the tab and shift tab keys to access each option and the Submit button with the keyboard. Then only use the Enter or Space key to select an option or the Submit button with the keyboard. The up and down arrow keys are not fully supported. If the screen reader suggests that you use the arrow keys to change an option, please ignore this. Continue using the tab and shift tab keys and then Enter or Space keys to change an option. If you stop hearing the screen reader use the tab key to reset the focus.

Which of the following client requests should raise a red flag, potentially indicating an attempt to circumvent sanctions?

Select the best response from the four options and then select Submit.

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Sanctions Part 2: Assessment Results

Anti-Bribery & Corruption Part 1

What is Bribery Risk?

Bribery risk, in simple terms, refers to a possibility that a member of Citi staff, or anyone working on Citi’s behalf, could violate anti-bribery Laws, Rules, and Regulations (LRRs) by directly or indirectly offering, giving, or accepting “something of value” with the intent to improperly influence a decision by, or secure an improper advantage from, the recipient.

Bribery risk can emerge in a range of activities, including but not limited to:

  • Offering, promising, or accepting anything of value such as money, gifts, lavish hospitality, or favors to improperly influence a decision or action.
  • Utilizing third parties (such as agents, consultants, or business introducers) to facilitate corrupt payments or benefits to obtain or retain business.
  • Approving, authorizing, or condoning any such activities.

Bribery is a specific type of corruption, which is characterized as the abuse of entrusted power or position for private gain or improper advantage.

Why is it Important to Identify, Mitigate, and Manage Bribery Risk?

At Citi, our operations are governed by a comprehensive framework of LRRs in every jurisdiction where we do business.

Key anti-bribery LRRs that significantly impact our global operations include:

  • U.S. Foreign Corrupt Practices Act (FCPA): Prohibits bribing foreign officials and requires accurate financial records and internal controls to prevent corrupt payments, including those in commercial (private-to-private) contexts.
  • The UK Bribery Act 2010 (UKBA): Prohibits bribery in both the public and private sectors, with a corporate offense for failing to prevent bribery.
  • Local Anti-Bribery Laws: Specific anti-bribery laws of the countries and jurisdictions where Citi operates. This includes state-level LRRs within the U.S. and diverse laws across our global footprint.

Extraterritorial Reach: The FCPA and the UKBA are extraterritorial laws, meaning their provisions can apply to conduct occurring anywhere in the world. This global reach underscores the importance of consistent adherence to our Anti-Bribery & Corruption Policy by Citi staff and third parties, worldwide.

Consequences of Non-Compliance

Violating applicable anti-bribery and corruption laws carries severe consequences for both individuals and the organization.

To proceed, select each category of penalties to learn more.

Individual Penalties

Individual Penalties

Individuals convicted of violating the FCPA face an average of 31 months' imprisonment or house arrest.

Under the UKBA, individuals can receive up to 10 years in prison in addition to unlimited fines.

Corporate Penalties

Corporate Penalties

In 2024 alone, corporations paid a staggering $1.5 billion in FCPA-related fines to the U.S. Department of Justice (DOJ) and the Securities and Exchange Commission (SEC). These fines can significantly impact financial performance and shareholder value.

How Does Citi Identify, Mitigate, and Manage Bribery Risk?

Citi identifies, mitigates, and manages bribery risk through the execution of our Anti-Bribery & Corruption (AB&C) Policy and its supporting Standards.

Staff are required to comply with the pre-approval and due diligence requirements set forth in the AB&C Policy.

The AB&C Policy

The AB&C Policy establishes that Citi staff must not offer or receive “anything of value” that could be perceived as improperly influencing business decisions. Examples of anything of value, other than cash or cash equivalents include:

  • Hiring or creating an employment opportunity or work experience, including internships
  • Providing travel, lodging, or ground transportation in connection with an event
  • Purchasing a meal or providing hors d'oeuvres at a cocktail party
  • Providing or accepting gifts
  • Providing tickets for events, including courtesy tickets
  • Certain political contributions
  • Charitable contributions or charitable events payments
  • Disclosing confidential or sensitive business information

Quid Pro Quo and Facilitation Payments

Citi also maintains a strict prohibition on quid pro quo activity and facilitation payments, regardless of whether they may be permitted under applicable laws or are considered customary in certain jurisdictions.

To proceed, select each prohibited action to learn more.

Quid Pro Quo

Quid pro quo, which is generally an element of a bribe, is an actual or perceived obligation to provide or trade something in exchange for something else.

Facilitation payments

Facilitation payments are small payments made to government officials or agencies to expedite or secure the performance of a non-discretionary, routine government action, such as providing police protection or mail service, and supplying utilities like water or electricity, or to prompt performance of other low-level ministerial duties.

What Does This Mean for You?

When acting on behalf of Citi, do not offer, authorize, promise, provide, or agree to provide anything of value, including at your own expense (or a third party's expense), if doing so would be, or would have the appearance of being, corrupt, inappropriate, or prohibited under applicable law.

You must contact Citi Security & Investigative Services (CSIS) if you receive a demand for a payment, which if not paid, might impact your own life, health, or safety, or that of a family member or colleague.

Citi’s ICRM Anti-Bribery and Corruption Program

Citi's ICRM Anti-Bribery and Corruption (AB&C) Program focuses on activities having increased bribery risk that are conducted by Citi staff and third parties acting for or on behalf of Citi, such as:

  • Gifts and entertainment (G&E)
  • U.S. political activities
  • Offers of employment opportunities and work experience (Hiring)
  • Charitable contributions, charitable events, and government payments
  • Third-party risk management, including engaging Business Introducers
  • Deals
  • New activities and products
  • Client activities
  • Proprietary transactions (e.g., Mergers & Acquisitions)

To support these key risk areas, ICRM AB&C has implemented a three-step lifecycle comprised of (1) Identification, (2) Measuring and Monitoring, and (3) Reporting, as depicted in the Anti-Bribery & Corruption Lifecycle.

To continue, select this link to view the Anti-Bribery & Corruption Program diagram. You will only be allowed to move forward once this step is complete.

Bribery Red Flags


Everyone at Citi is responsible for recognizing red flags to help prevent bribery and maintain a culture of compliance. If you become aware of or have any suspicion of potentially corrupt behavior, contact ICRM AB&C, an ICRM Officer, or Citi’s Ethics Hotline. Potential bribery red flags include:

  • You discover or suspect that a potential intern or candidate for hire has a family relationship with a government official.
  • You observe staff engaging in solicitation or fundraising activities for a political candidate using Citi resources (e.g., phone, email, computer, company time).
  • You encounter an unusually large request or frequent requests for a specific charitable contribution for an organization associated with a government official or at the request of a government official.
  • A supplier requests payment in a country where services are not being performed.
  • You become aware of a request to prepare false invoices and other false documentation.
  • During the due diligence phase of onboarding a potential third-party vendor, you find public reports indicating a high incidence of bribery, pay-offs, or other forms of corruption.
  • A customer pressures you to waive established due diligence processes and procedures for the customer and/or counterparties.
  • You learn of a customer’s request to change the bank account or settlement instructions for deal proceeds, at or near the close of a deal.

Elsa, a Citi staff member, is working on a new business deal in a foreign country. A local consultant suggests making a "facilitation payment" to a government official to expedite a stalled approval process, claiming it's common practice for minor administrative actions.

What should Elsa do?

Select the best response from the four options and then select Submit.

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Which of the following scenarios presents a potential bribery risk?

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Which of the following is NOT considered a potential bribery red flag?

Select the best response from the four options and then select Submit.

Please only use the tab and shift tab keys to access each option and the Submit button with the keyboard. Then only use the Enter or Space key to select an option or the Submit button with the keyboard. The up and down arrow keys are not fully supported. If the screen reader suggests that you use the arrow keys to change an option, please ignore this. Continue using the tab and shift tab keys and then Enter or Space keys to change an option. If you stop hearing the screen reader use the tab key to reset the focus.

AB&C Part 1: Assessment Results

Anti-Bribery & Corruption Part 2

Naveen, a Citi staff member, is offered a $500 branded prepaid gift card from a vendor as a holiday bonus.

What is Naveen’s appropriate course of action?

Select the best response from the four options and then select Submit.

Please only use the tab and shift tab keys to access each option and the Submit button with the keyboard. Then only use the Enter or Space key to select an option or the Submit button with the keyboard. The up and down arrow keys are not fully supported. If the screen reader suggests that you use the arrow keys to change an option, please ignore this. Continue using the tab and shift tab keys and then Enter or Space keys to change an option. If you stop hearing the screen reader use the tab key to reset the focus.

A Citi business unit is considering engaging a new external third-party entity (ETP) that claims to have an extensive network with government entities that could potentially be interested in a new product being launched by Citi. This ETP will be paid a contingency-based fee.

What is the primary heightened bribery risk factor to consider when engaging this ETP?

Select the best response from the four options and then select Submit.

Please only use the tab and shift tab keys to access each option and the Submit button with the keyboard. Then only use the Enter or Space key to select an option or the Submit button with the keyboard. The up and down arrow keys are not fully supported. If the screen reader suggests that you use the arrow keys to change an option, please ignore this. Continue using the tab and shift tab keys and then Enter or Space keys to change an option. If you stop hearing the screen reader use the tab key to reset the focus.

During bribery-related due diligence for a deal, which finding would NOT require escalation to an AB&C Officer?

Select the best response from the four options and then select Submit.

Please only use the tab and shift tab keys to access each option and the Submit button with the keyboard. Then only use the Enter or Space key to select an option or the Submit button with the keyboard. The up and down arrow keys are not fully supported. If the screen reader suggests that you use the arrow keys to change an option, please ignore this. Continue using the tab and shift tab keys and then Enter or Space keys to change an option. If you stop hearing the screen reader use the tab key to reset the focus.

AB&C Part 2: Test-Down Results

Understanding Business Contacts and Restricted Persons

Pre-approval is required under Citi’s Gifts and Entertainment Standard when offering, providing, or accepting G&E to or from a Business Contact or Restricted Person (refer to Section 3.6 of the G&E Standard for applicable exemptions).

  • “Business Contacts” include any non-Restricted Persons who are existing or prospective Citi clients, external business partners (e.g., a merchant partner of a credit card issuer, or an information technology supplier), including any of their agents or representatives, or any existing or prospective suppliers, consultants, and other service providers, or any other outside party.
  • “Restricted Persons” include existing or prospective Citi clients, external business partners, or other individuals who, because of the nature of their employer or whom they represent, are subject to special restrictions under applicable local laws. These individuals fall into several categories, which we’ll explore next.

Restricted Persons

Restricted Persons include U.S. public officials, non‑U.S. government officials, and other U.S. personnel subject to specific limits. Let’s look at each group in turn.

To proceed, select each Restricted Persons type to learn more.

U.S. Public Officials
Government Officials (Non-U.S.)
U.S. Restricted Persons (Other)

U.S. Public Officials

Any person either (a) elected or appointed office at the U.S. federal, state, or local level, and their staff, or (b) any person employed by a Government Entity (as defined in the Activities Involving U.S. Public Officials Standard).

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Government Officials (Non-U.S.)

Employees of a government at any level (including regulators), members of a royal family, officials or candidates of any political party, officers, directors or employees of any government-owned or controlled enterprise (including Sovereign Wealth Funds), officials of public international organizations and persons acting in an official capacity for or on behalf of governments or public international organizations (as defined in the Anti-Bribery & Corruption Policy).

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U.S. Restricted Persons (Other)

Other types of U.S.-based personnel subject to regulatory or internal restrictions (as defined in the Anti-Bribery & Corruption Policy):

  • Credit Rating Agency Personnel
  • Employees of Exchanges
  • Employees of Regulators
  • Private Pension Plan Fiduciaries
  • Unions and Union Officials

Gifts and Entertainment Pre-approval

Earlier, you learned that depending on your role or business area, you may be allowed to offer or accept reasonable gifts and entertainment (G&E). However, some situations require pre approval. Here are a few examples.

To proceed, select each G&E category to learn more.

Business Gifts
 

Any tangible or intangible item of value (other than Business Entertainment) (1) given or received by a Citi employee, (2) to or from any U.S. Public Official, U.S. Restricted Person (Other), Government Official (Non-U.S.) (collectively “Restricted Persons”) or Business Contact, and (3) in connection with Citi’s business or the business of the Business Contact or Restricted Person.

Business Entertainment
 

Refers to hosting, or being hosted by, a Business Contact or Restricted Person at a meal, ticketed entertainment, closing dinners, award ceremonies, or social or other comparable event and ground transportation associated with that event (1) given or received by a Citi employee, (2) to or from any Business Contact or Restricted Person, and (3) in connection with Citi’s business or the business of the Business Contact or Restricted Person.

Other
 
  • Travel and/or lodging (including ground transportation)
  • Marketing events
  • Third-party educational conferences
  • Roadshows
  • Speaker fees involving U.S. Public Officials

Prohibited Gifts and Entertainment


The types of G&E that Citi prohibits to offer, provide, accept, or receive, include the following (this is not an exhaustive list):

  • Employees of U.S. broker-dealer legal entities, all FINRA-registered personnel, all FINRA Associated Persons and all U.S. Banking, Markets and Services employees are subject to the FINRA Gift Rule 3220 and must not provide Business Gifts more than US$100 per person/recipient per calendar year, aggregated across Citi (no exceptions)
  • Acceptance of gifts above US$100 per employee per provider in the same calendar year
  • Anything intended to improperly influence decision-making, create a conflict of interest, or compromise the staff's integrity or judgment
  • Cash or cash equivalent redemption (e.g., Branded prepaid cards issued by AMEX, Visa, Mastercard, Discover)
  • Anything lavish, frequent, or extravagant
  • Anything perceived to be offered or provided in exchange for pending or anticipated business
  • Anything that could have a negative reputational impact to Citi (e.g., is indecent, sexually explicit, or of an otherwise inappropriate nature)
  • Gifts to Government Officials of Kazakhstan and Mexico

Certain local regulations may impose additional, more restrictive requirements. Contact ICRM AB&C for more information.

U.S. Political Activities and U.S. Public Officials

In conducting or seeking business from U.S. Government Entities or U.S. Public Officials, Citi employees and others acting on Citi’s behalf must not take any action, whether directly or indirectly, that might improperly influence the decisions or actions of a U.S. Public Official.

Before engaging in activities that may be seen to influence a U.S. Public Official, the following require pre-approval from ICRM AB&C: U.S. Political Activities:

  • Making certain personal U.S. political contributions, including monetary, engaging in political fundraising or solicitation, or volunteering or holding an official position on a campaign or for a political party committee
  • Before inviting a U.S. Public Official to a Citi-sponsored event or utilizing a Citi facility to host an event involving a U.S. Public Official
  • Offering or providing G&E, including speaker fees, to U.S. Public Officials
  • Soliciting U.S. government business, including responding to a Request for a Proposal, which could be considered Lobbying Activity
  • Appearing before a U.S. government body and other appearances with U.S. Public Officials

Employees may not make a political contribution (monetary or in-kind) on behalf of Citi in the U.S. without the written authorization of Government Affairs.

Offers of Employment Opportunities and Work Experience

Citi requires pre-approval before recruiting, hiring, or otherwise engaging internal or external job candidates for employee or non-employee positions if the candidates are:

  • Current or recent (within the last 5 years) Senior Government Officials
  • Referrals and relatives of Senior Government Officials
  • Referrals of Senior Commercial Persons
  • Referrals by Citi employees of candidates who fall within the three categories listed above, or
  • Whose hiring presents bribery red flags

These relationships require additional review to address any potential bribery risks. Hiring managers are responsible for affirming that a hiring is not being made as a quid pro quo. If a job candidate discloses any of the above, or any other triggers for heightened bribery risk, a pre-approval request through the ABPA System must be initiated by HR.

Charitable Contributions, Charitable Events, and Government Payments (Directed or Relief)

Charitable organizations present a heightened risk of bribery and corruption.

To proceed, select each area to learn more.

Pre-approval
Social Cause Support

Pre-approval

Always consult an AB&C Officer to determine if pre-approval is required when there is a connection between a charitable contribution, charitable event, or activity and any government or public officials (including USPOs) and/or their immediate family.

Examples include:

  • A known affiliation with an organization that would benefit from the contribution, such as serving on the charity’s Board of Directors
  • A request to provide a donation to a specific charitable organization
  • Hosting any government or public official at a charitable event

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Social Cause Support

Occasionally, Citi issues payments made in support of social causes or relief efforts, such as vaccine campaigns and natural disaster or pandemic relief.

If these payments are directed, required, or mandated by a government or public official, government entity, or trade and business association, AB&C pre-approval is required before such payments may be made by Citi, in accordance with Citi’s Government Payments Process.

Third-Party Risk Management

Citi must conduct appropriate due diligence when engaging with external third parties (ETPs) as these types of relationships may pose an increased bribery risk.

An ETP is a non-Citi individual or entity who has entered a business arrangement to provide products or services to a Citi entity.

To proceed, select each area to learn more.

ETP Examples

ETP Examples

  • Non-Citi entities or individuals that Citi utilizes to facilitate its business strategy, manage risks, or satisfy its customers
  • Independent consultants or advisors, including those who act for or on behalf of Citi

Due Diligence

Due Diligence

Citi has established due diligence requirements to identify, evaluate, and mitigate potential bribery risks associated with ETPs which are applicable to all Citi staff who utilize or engage external third parties.

Bribery Risk

Bribery Risk

When determining if a third-party arrangement may expose Citi to bribery risk, the business activity owner (BAO) or third-party officer should consider potential bribery risk factors:

  • Relationship type
  • Government/state ownership or interaction

Business Introducers

A Business Introducer (BI), which can be an individual or an entity, is an ETP engaged to act on Citi’s behalf to identify new business opportunities or manage existing client relationships.

In addition, one or more of the following characteristics must be present for the ETP to qualify as a BI: government interaction, heightened business and/or geographic risk, or a commission or contingency-based compensation arrangement.

Business Introducers pose an increased bribery risk and AB&C pre-approval is required before contracting with a BI.

Deals

Citi businesses that offer and engage in a variety of standard and custom capital raising and financing deals, including securities issuances, related financing, and mergers and acquisitions advisory services (collectively, “deals”) must conduct Bribery-related due diligence to identify bribery risk factor(s) and/or red flag(s), such as:

  • Involvement of any deal parties classified as Government Entities (including their subsidiaries)
  • Engagement of external third parties or Business Introducers
  • Adverse media (e.g., recent or prior allegations of Bribery or corruption), regardless of deal party classification (i.e., Restricted Person or Business Contacts)
  • Deal parties, project locations, or third parties associated with AB&C High/Medium-High risk countries and/or High-risk industries

Through the process established in the AB&C Deals Due Diligence Standard, deals that meet the criteria for AB&C engagement (e.g., the presence of bribery risk factors and/or red flags), must be submitted to AB&C for review and credible challenge.

New Activities and New Products

The Accountable Functional Reviewer (AFR)/Business is required to seek AB&C advice or approval on products and activities that meet the criteria for AB&C engagement (e.g., the presence of bribery risk factors and/or red flags). Examples include:

  • Higher-risk customers and counterparties (e.g., government officials)
  • Use of external third parties, or Business Introducers
  • New activities involving an acquisition
  • Higher-risk countries and/or industries

Client Risk Reviews

Businesses must escalate any credible information indicating that a client may be involved in bribery or corruption. Red flags or adverse media, such as regulatory findings or matters identified in third party due diligence reports, must be referred promptly to ICRM for advice on potential compliance risk exposure for Citi.

Such events may include, for example:

  • A client that is the subject of an investigation or enforcement action involving bribery or corruption
  • A client that has red flags or confirmed credible allegations, identified through adverse media screening or reliable third-party sources, relating to bribery, facilitation payments, or improper interactions with government officials

Proprietary Transactions (Mergers, Acquisitions, Divestitures, and Equity Investments)

Proprietary transactions, including mergers, acquisitions, divestitures and equity investments can present heightened bribery risk. When Citi invests in or acquires another company, it may potentially inherit liability for that company’s past or ongoing misconduct. If the company engaged in bribery before Citi’s involvement, Citi could still be held responsible. Bribery risk is elevated in proprietary transactions where:

  • Transactions require government clearance or approval or has interactions with government officials,
  • Acquired asset is located in a high-risk country or high-risk industry,
  • Third parties are engaged to act on Citi’s behalf; or
  • There are credible bribery or corruption allegations relating to the counterparty or asset.

Refer to the AB&C Policy for the criteria that require escalation to ICRM AB&C for review.

To manage this risk, businesses must consider bribery and corruption exposure early in the transaction process and engage ICRM AB&C where the Policy criteria are met.

AB&C Summary

Bribery risk, defined as a possibility for Citi or its representatives to violate anti-bribery laws by offering, giving, or accepting "something of value" to improperly influence decisions, is a critical concern.

The consequences of non-compliance are severe, including financial penalties and individual imprisonment. Managing bribery risk involves recognizing and appropriately managing red flags in areas such as gifts and entertainment, political activities, hiring, charitable contributions, and complex business dealings like third-party engagements, deals, new activities, and proprietary transactions.

Adherence to Citi’s AB&C Policy and related Standards, through pre-approval processes, due diligence, and timely reporting of concerns, is essential to maintaining integrity and compliance across our business operations.

Naveen, a Citi staff member, is offered a $500 branded prepaid gift card from a vendor as a holiday bonus.

What is Naveen’s appropriate course of action?

Select the best response from the four options and then select Submit.

Please only use the tab and shift tab keys to access each option and the Submit button with the keyboard. Then only use the Enter or Space key to select an option or the Submit button with the keyboard. The up and down arrow keys are not fully supported. If the screen reader suggests that you use the arrow keys to change an option, please ignore this. Continue using the tab and shift tab keys and then Enter or Space keys to change an option. If you stop hearing the screen reader use the tab key to reset the focus.

A Citi business unit is considering engaging a new external third-party entity (ETP) that claims to have an extensive network with government entities that could potentially be interested in a new product being launched by Citi. This ETP will be paid a contingency-based fee.

What is the primary heightened bribery risk factor to consider when engaging this ETP?

Select the best response from the four options and then select Submit.

Please only use the tab and shift tab keys to access each option and the Submit button with the keyboard. Then only use the Enter or Space key to select an option or the Submit button with the keyboard. The up and down arrow keys are not fully supported. If the screen reader suggests that you use the arrow keys to change an option, please ignore this. Continue using the tab and shift tab keys and then Enter or Space keys to change an option. If you stop hearing the screen reader use the tab key to reset the focus.

During bribery-related due diligence for a deal, which finding would NOT require escalation to an AB&C Officer?

Select the best response from the four options and then select Submit.

Please only use the tab and shift tab keys to access each option and the Submit button with the keyboard. Then only use the Enter or Space key to select an option or the Submit button with the keyboard. The up and down arrow keys are not fully supported. If the screen reader suggests that you use the arrow keys to change an option, please ignore this. Continue using the tab and shift tab keys and then Enter or Space keys to change an option. If you stop hearing the screen reader use the tab key to reset the focus.

AB&C Part 2: Assessment Results

Training Completed

You have met the requirements for completing the Global AML, Sanctions and Anti-Bribery & Corruption Compliance Awareness lesson.

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