ICARE Shared Principles
Everything we do is driven by our Shared Principles, known as ICARE. These principles are a uniting force, connecting us across business units, geographies, and functional areas. These values shape our corporate culture. Our Shared Principles enable us to make a positive difference among our stakeholders, including customers, shareholders, and each other.
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Integrity
We do what’s right. Our employees make decisions, both big and small, with a focus on what is ethically right. Above all, we are committed to the greater good — for our company, our customers and the healthcare industry.
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Customer First
We succeed when our customers succeed. Our commitment to our customers sets us apart. They are the center of everything we do, and our success comes from their success. They benefit from our company’s customized approach to their business, helping them stay ahead of the changing healthcare landscape.
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Excellence
We insist upon quality. We always aim higher for our customers and partners, focusing on results and constantly innovating and improving. We rigorously measure our progress so that our customers know they are choosing an industry leader who will work tirelessly to achieve excellence in quality, safety and efficiency.
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Respect
We treat each other, our customers, and our vendors with dignity and consideration. We value diverse skills, recognize each individual’s contribution, and stay open to other’s perspectives to create a culture of innovation and collaboration.
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Accountability
We take personal responsibility for our actions, and our work. We hold ourselves accountable for the personal commitments we make to our customers, vendors, colleagues, and jobs. We build trust with our customers by delivering on our promises.

Everything we do is driven by our Shared Principles, known as ICARE. Select each principle for more information.