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The bank faced significant Reputation Risk following a 2016 revelation.

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Employees had secretly opened over two million 

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deposit and credit accounts without customers’ consent.

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They often transferred funds from existing accounts to fund 

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these new accounts and racked up fees in the process. 

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This practice was driven by aggressive sales targets and incentives, 

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leading to widespread fraud and customer exploitation. 

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The fallout led to significant leadership changes ad prompted 

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the bank to overhaul its sales practices and internal controls.